“Liglo” is a company incorporated under the provisions of the Companies Act, 2019, having its registered office at Nairobi, Kenya. The Company is engaged in the business of, inter alia, providing aggregator services to Merchant(s)/ User(s) by offering a single unified QR code to the Merchant(s)/User(s) for accepting push payments through third party UPI apps / net-banking.
COLLECTION, STORAGE AND USE OF INFORMATION RELATED TO YOU
We collect two basic types of information from you in conjunction with your use of the Website/ Application i.e. personal information, which is any information that exclusively identifies you (e.g., your name, email address, telephone number, postal address, credit card information amongst others) and non-personal information, which is information that does not exclusively identify you but is related to you nonetheless such as, information about your interests, demographics and use of the sites.
We may automatically track certain information about you based upon your behaviour on the Application/ Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. [This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, your IP address, and other information associated with your interaction with the Application/ Website.
We also collect and store personal information provided by you from time to time on the Application/ Website. When you engage in certain activities on the Application/ Website, such as creating an account, ordering a product or service, posting a review, requesting information about our services, we may ask you to provide certain information about yourself. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature of the Application/Website, and opt out of any non-essential communications from the Company/Liglo. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.
Non-Personally Identifiable Information
Non-personally identifiable information is information that does not identify a specific end user. This type of information may include things like the URL of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol address etc. Such information maybe used by us to analyse trends and gather demographic information etc.
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. We may also engage with other companies/ persons to perform functions such as order fulfilment, delivering packages, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Further, upon registering on the Application/Website, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.). We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure sites of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you.
The Liglo mobile application has reasonable security measures, including as mentioned in Information Technology Act, 2000 in place to protect the loss or misuse of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. However, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Application/Website, we may collect such information into a file specific to you.
We do not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The Application/Website may contain links to third party websites that may collect personally identifiable information about you. We are not responsible for the privacy practices of such websites which we do not manage and control.
CHOICES AVAILABLE REGARDING COLLECTION, USE AND DISTRIBUTION OF INFORMATION
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the Application/Website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that we will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to Nngoloma@lipa.global for necessary action.
COMMUNICATION WITH COMPANY
If you wish to correct or update any information you have provided, you may do so online, on the Application /Website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: Nngoloma@lipa.global
In the event of loss of access to the Application/Website, you may contact the Company by sending an e-mail to: Nngoloma@lipa.global